You must pay attention to the four points of car maintenance after rain

China News Agency, Beijing, January 4 (reporter Yan Xiaohong) - according to the "report on Chinese automobile consumers' word of mouth index in December 2020" released by China Automobile Circulation Association on the 4th, the score of Chinese automobile after-sales service word of mouth index was 94.11 points, up 1.35 points month on month, down 1.06 points year on year.

According to the report, compared with November 2020, only the dimension of maintenance price decreased by 0.18 points, while other dimensions all improved month on month, of which the dimension of maintenance quality increased the most, reaching 3.05 points; the dimension of maintenance time increased by 2.21 points; the dimension of service consultant and service facilities increased by 1.31 points and 0.42 points respectively.

A total of 17002 valid consumer evaluation samples covering 176 cities, 43 automobile brands and 210 dealers were collected from China's automobile after-sales service reputation index.

In December 2020, the after-sales service reputation index of luxury brand group was 92.82 points, which was 0.76 points higher than that in November. In the five dimensions of after-sales service, except for the maintenance price dimension, which decreased by 0.4 points, all other dimensions improved, and the maintenance quality dimension increased by 2.32 points.

During the same period, the after-sales service reputation index of the joint venture brand group was 94.25 points, up 1.16 points from November. The five dimensions of after-sales service have been improved, and the maintenance quality and maintenance time have been improved the most, which are 2.56 and 2.33 respectively.

In addition, the after-sales service reputation index of the independent brand group was 95.17 points, up 4.17 points on a month on month basis. As with the joint venture brand group, the five dimensions of after-sales are in the state of month on month improvement, in which the dimension of maintenance quality is significantly improved by 8.46 points, the dimension of maintenance time is improved by 5.59 points, and the dimension of service consultant is improved by 4.64 points.

The report also analyzes the service evaluation scores of different gender, age groups and vehicle age groups, in which the evaluation score of male consumers is slightly higher than that of female consumers, which is 0.14.